Tesla Customers Report Being Charged Double on New Cars
Yaёl Bizouati-Kennedy, 30 March 2021
“Things @Tesla has done for me in the past 2 days: 1) stolen 5 figures directly from my bank account, and that of at least 400 other buyers 2) not delivered the car that was promised yesterday and paid for (TWICE, as it turns out) 3) provided zero contact. Thanks, @elonmusk!” one of these Tesla buyers, Tom Slateery, posted on Twitter.
Slattery told CNBC that on March 24, he received a text from Tesla saying the car he had ordered in January could be delivered to his home in one to three days via the company’s “contactless” delivery service.
The following day, Slattery found his bank account “depleted by nearly $53,000 more than he expected — the sum he agreed to pay for a long-range, all-wheel-drive, 2021 Tesla Model Y. It would be a second Tesla for his family,” according to CNBC.
According to CNBC, the affected buyers’ amounts taken from their accounts range from $37,000, the price of a base version 2021 Tesla Model 3 sedan, to around $71,000, the price of a 2021 Tesla Model Y crossover SUV with premium options.
For consumers who are double-charged, “the best thing is to go back to the merchant and let them know an error occurred. Ask them to reverse or refund the money. That should be the easiest way,” Dave Excell, founder of Featurespace, a financial crime prevention technology company, told CNBC.
